Sony offers refunds over Anthem game glitch

Anthem bricking PS4 consoles

While "Anthem" has already received numerous reports from users for game disrupting bugs since before launch, this particular issue is causing players' PlayStation 4 consoles to completely shut down in the middle of gameplay. EA asks players to provide their PS4 model, their PSN ID, details of the crash, and whether or not they reported the crash data when prompted after turning the console back on. Unsurprisingly, those whose consoles are now expensive paperweights are advising people not to play the game.

Anecdotally, I took a rental of the game for a spin on Xbox One, and ran into multiple hard crashes, mostly coming into and out of loading screens.

EA's shared world shooter Anthem for PS4, Xbox One, and Windows PC has had a rough launch.

Fortunately, one player has seem to have gotten to the bottom of the issue, and may have found a fix. One particular concerning report comes from a user that was playing on a Call of Duty: WWII limited edition PS4 and his console is completed bricked, meaning it is completely unplayable.

A portion of the users have reported that they had their Anthem refund successfully processed after contacting Sony customer support.

Anthem bricking PS4 consoles
Critical bug in Anthem is causing PS4 consoles to shutdown; PC and Xbox users also reporting hard crashes

"Only disconnect the plug of the AC power cord from the electrical outlet when the power indicator is turned off". Surprisingly, it looks like Sony is complying with their requests. Whatever the cause, there's now a long list of tweets at the AskPlaystation Twitter account asking for refunds due to the issue. Largely, the problem centers around some of the game's issues with crashing.

"Then once the OS loads it displays a system error reporting page to send the error to Sony".

Anthem isn't the only game to have shipped in a broken state over the past couple of months.

Those experiencing the issue, including a poster on the Anthem forum, allege their consoles react to the crashes as if "someone pulled the plug without properly shutting the hardware down or if the power went out in the house".

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