Nationwide internet outage affects CenturyLink

US investigating Century Link internet outage 911 failures

A Nationwide outage reaching from NY to California has been causing headaches since early Thursday morning.

The company tweeted Friday morning it had "discovered some additional technical problems" as it worked on restoring service. Some reports told of people unable to get gas as card readers shut down at some gas stations, and others of ATM's glitching.

CenturyLink provides cell services to several carriers, including AT&T and Verizon - the outage didn't impact emergency calls from landlines. The Louisiana-based company said Thursday night that it expected service to be restored in four hours, but the job took until about 8 p.m. Friday to complete.

CenturyLink expects the service to be restored within hours. NBC reports that one Boston man tried to call 911 with a cellphone to report a house fire on Friday, but was not able to do so due to the outage, according to a Boston fire spokesman.

USA officials and at least one state said Friday that they have started investigations into a nationwide CenturyLink internet outage that has disrupted 911 service.

The outage began early in the day and continued into the evening.

The Federal Communications Commission announced an investigation into the outage, calling the inability to contact emergency services "completely unacceptable" and is "particularly troubling".

Customers of the internet, phone and TV provider have been hit by the outage, including in Idaho, New Mexico and Minnesota. Other areas of the country also experiencing 911 outages included parts of Missouri, Idaho and Arizona.

Federal Communications Chairman Ajit Pai said Friday that the agency will be investigating the outage. However, this technical issue was different from others because CenturyLink is one of the main providers of internet and telephony connections to numerous US' 911 emergency call centers.

People who call 911 may hear a busy signal or a recording saying, "All circuits are busy".

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